Shipping policy
Shipping Origin, Fees & Delivery Times
| Shipped From | Items | Shipping Fee | Processing Time | Estimated Transit Time |
|---|---|---|---|---|
| EU Warehouse | Tenniix Basic, Tenniix Pro, Accessories |
Free | 1–2 business days | 4–7 business days |
| China Warehouse | Accessories | €20 | 1–5 business days | 7–15 business days |
Processing Time refers to the time required to prepare your order before it is handed over to the carrier.
Transit Time refers to the estimated time required for the carrier to deliver your order after it has been dispatched.
All delivery estimates are shown in business days and exclude weekends and public holidays.
Please note that delivery times are estimates and may vary depending on the destination, carrier conditions, customs clearance, weather, or other circumstances outside our control.
Pre-Order and Out-of-Stock Products
Products marked as Pre-Order, Restocking, or with a future estimated shipping date are not subject to the standard processing times listed above.
The estimated shipping or delivery timeframe will be clearly displayed on the applicable product page before purchase.
If an order contains both in-stock and pre-order items, the products may be shipped separately.
Order Tracking
Once your order has been dispatched, you will receive a shipping confirmation email with tracking information where available.
Tracking information may take several business days to update after the carrier receives the shipment.
Notes
- If you experience any shipping or product-related issues, please contact service@tenniix.ai with your order details and any relevant photos or videos.
- Please ensure your shipping address is complete and accurate. Incorrect information may cause delays or failed deliveries.
- Orders are processed in the order they are received and shipped to the address provided during checkout. Estimated shipping dates are shown on the product or order page where applicable.
Frequently Asked Questions
Can I change my shipping address?
Orders can only be edited or cancelled before shipment by contacting our customer support team.
My tracking hasn't updated.
If there has been no tracking update for more than 7 days, please contact us. Otherwise, please allow additional time for the carrier to update the tracking information.
Why did I only receive part of my order?
Your order may have been split into multiple shipments. Please wait up to 7 days before contacting us for assistance.
The carrier says my package was delivered, but I haven't received it.
Please check around your delivery location and contact your local postal service first. If you still cannot locate your package, contact us and we'll be happy to help.
